Our Wholesale National Call Collection Service is a voice service through which we can collect calls for you and deliver those calls either to a device owned by you and telehoused in one of WCG’s data centres or POP’s or to a device located in the client premises which is directly connected to WCG’s network.
Service Components
- Call Collection Point(s) and Handoff Point(s)
- WCG will provision call collection points (each a call collection point) in any Standard Zone Unit (SZU) in Australia nominated by you. The individual service number(s) used for a call collection point are not issued to you and will remain the property of WCG or its third party supplier. You may only use the individual service number(s) for the service term of the Wholesale National Call Collection Service.
- All calls made to a call collection point will be carried by WCG or its third party supplier across the WCG network or third party supplier network and will be handed off to a handoff point which is either:
- a device owned or operated by the client which is telehoused in one of WCG’s data centres or POP’s; or
- a device that is not located in one of WCG’s data centres or POP’s but which is directly connected to the WCG network or third party supplier network, either through a WCG access tail or via a communications link (access tail) purchased by you from another carriage service provider ( alternative supplier).
- It is possible for you to establish several handoff points and nominate the routing for calls from each call collection point. All calls to a collection point can only be routed to one handoff point. However, calls to multiple collection points can be routed to the same handoff point.
- Call Detail Records
The Wholesale National Call Collection Service includes the supply of CDRs in respect of calls collected, call collection points and are delivered to your handoff Point via WCG or a third party supplier. WCG or a third party supplier will endeavour to supply daily (in electronic format) CDR’s to your system or a system specified by you. The CDR feed will be made available by FTP online. |
